FAIR DONOR PROTECTION & REFUND TERMS

Refund & Cancellation Policy

Kalpataru Foundation values the trust and generosity of our supporters. We maintain clear, transparent, and fair guidelines regarding donation refunds and recurring pledge cancellations.

7-Day Request Window• 5-7 Working Days Turnaround• Direct Source Account Credit

Duplicate Deductions

Accidental double charges are refunded 100% upon verification.

Recurring Cancellation

Cancel monthly support pledges at any time with zero fee.

80G Tax Adjustment

Refunded donations are voided and adjusted in Form 10BD.

1Nature of Charitable Donations

As a registered public charitable trust (Registration No: E-2849 / LATUR), donations received by Kalpataru Foundation are voluntary philanthropic contributions dedicated towards public welfare initiatives in rural healthcare, educational retention, water purification, and community development.

Once a donation is confirmed, funds are swiftly mobilized and allocated towards procuring medicines, preparing student school kits, organizing rural medical camps, and implementing grassroots community programs.

2Circumstances Eligible for Refund

We process donation refund requests under genuine, verifiable circumstances, including:

Duplicate Payment Glitch:

Where technical delays or gateway timeouts resulted in multiple deductions for a single intended donation.

Typographical / Numerical Input Error:

Where an erroneous extra zero or accidental higher amount was entered during manual payment (the excess differential amount will be refunded).

Unauthorized / Fraudulent Transaction:

Where a contribution was made without authorization or cardholder knowledge (subject to bank confirmation and verification).

3How to Submit a Refund Request

To request a refund, please contact our donor care desk within 7 days of the transaction date with the following details:

• Donor Name & Email: Full name and email address entered during donation.
• Transaction Reference: Payment Gateway Transaction ID / UPI Reference / Bank UTR Number.
• Date & Amount: Exact date, timestamp, and amount deducted.
• Reason for Request: Brief explanation of the technical error or duplicate transaction.
• Proof of Deduction: Screenshot of bank/UPI debit alert or payment receipt.

4Cancellation of Recurring / Monthly Pledges

Donors enrolled in monthly automated contributions can pause or cancel their recurring pledge at any point without notice periods or exit penalties.

To cancel your recurring mandate, simply send an email to kalpatarufoundation20@gmail.com with the subject line "Cancel Monthly Donation Mandate" or cancel directly through your UPI / Netbanking recurring mandate dashboard (in apps like Google Pay, PhonePe, BHIM).

5Impact on 80G Tax Exemption Certificates

Statutory Tax Adjustment: If a Section 80G tax receipt was issued for a refunded donation, that specific receipt shall be rendered void and invalid. The Trust will update its annual Form 10BD filing with the Income Tax Department to reflect the cancellation. Donors cannot claim tax deductions for refunded sums.

6Refund Processing & Bank Credit Timelines

Upon verification by our finance department, refunds are processed directly back to the original source bank account, debit/credit card, or UPI handle. The standard credit turnaround is 5 to 7 business days depending on your issuing bank's clearing cycle.